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Returns
Before you make a return, you have to report your return.
To report your return, you have to sign up under “your account”. In your order overview you will
get the possibility to report your return. This possibility is only available for orders, which
were delivered not longer than 14 days ago.
After reporting, you get the possibility to print a returning document. In this document you will
find all data of the return and return number.
When returning products, the goods must be correctly packaged and be sent back with this returning document.
If the customer uses the right to return, we will return the purchase price amount (without dispatch / pay on delivery costs)
within 30 days.
After receipt of the goods you are entitled to return them within 14 working days without giving a reason.
You can return the products by post. You have to pay the postal changes.
If the costumer has invoked his/her so-called right of revocation, then he/she can claim a refund (without cost of delivery and without postal charges for pay on delivery, with the exception of a complete return of the order, than a charge of € 4.95 for cost of the first delivery will be refunded).
Products sold by the meter cannot be returned. (for example, material, sewing accessories and marabou) See General Terms and Conditions A.4.4.f.
Return of items purchased at our Web shop can only be done at the addresses below. Return of items purchased at our Web shop is not possible at our regular stores.
If you have paid by credit card, we will reimburse the amount via your credit card.
Karnevalswierts Webshop B.V.
Abt. Versanddepot
Otto-Hahn-Strasse 17
50997 Köln-Godorf
Germany
Tel. Webshop D: 0221-997608501
info@karnevalswierts.nl
Karnevalswierts Webshop B.V.
Heliumstraat 10
6422 PK Heerlen
The Netherlands
Tel. Webshop NL: 045-5645593
info@karnevalswierts.nl
Exchanges
Exchanges are not possible. However you can reorder the desired goods/sizes
from our webshop (subject to availability). Returns and reorders are handled by our system as two separate processes.
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