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Before you make a return, you have to report your return.

To report your return, you have to sign up. Under "Report return" you will get the possibility to report your return. This possibility is only available for orders, which were delivered not longer than 14 days ago.

After reporting, you get the possibility to print a returning document. In this document you will find all data of the return and return number. When returning products, the goods must be correctly packaged and be sent back with this returning document. If the customer uses the right to return, we will return the purchase price amount (without dispatch) within 14 days.

After receipt of the goods you are entitled to return them within 14 days without giving a reason.

You can return the products by post. You have to pay the postal changes.

Shipping costs will only be reimbursed if you return the complete order, provided you have paid shipping costs for an order lower than € 25.00. If the costumer has invoked his/her so-called right of revocation, then he/she can claim a refund (without cost of delivery and without postal charges for pay on delivery, with the exception of a complete return of the order, than a charge for cost of the first delivery, depending on the country, will be refunded).

Products for the supply of goods that are made to the costumer’s specifications or are clearly personalised (such as fabrics, marabou & sewing accessories sold per meter) cannot be returned. See General Terms and Conditions A.4.4.

Return of items purchased at our Web shop can only be done at the addresses below. Return of items purchased at our Web shop is not possible at our regular stores.

If you have paid by credit card, we will reimburse the amount via your credit card.

Karnevalswierts Webshop B.V.
Abt. Versanddepot
Otto-Hahn-Strasse 17
50997 Köln-Godorf
Tel. Webshop D: 02236-880800

Karnevalswierts Webshop B.V.
Heliumstraat 10
6422 PK Heerlen
The Netherlands
Tel. Webshop NL: 045-5645593


Exchanges are not possible. However you can reorder the desired goods/sizes from our webshop (subject to availability). Returns and reorders are handled by our system as two separate processes.


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