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Before you make a return, you have to report your return.

To report your return, you have to sign up. Under "Report return" you will get the possibility to report your return. This possibility is only available for orders, which were delivered not longer than 14 days ago.

After reporting, you get the possibility to print a returning document. In this document you will find all data of the return and return number. When returning products, the goods must be correctly packaged and be sent back with this returning document. If the customer uses the right to return, we will return the purchase price amount (without dispatch) within 14 days.

After receipt of the goods you are entitled to return them within 14 days without giving a reason.

You can return the products by post. You have to pay the postal changes.

The right to cancel does not apply to the following kind of goods:

  • Goods that are made tot he costumer’s specifications or are clearly personalised.
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. See General Terms and Condistions A 4.4.

Return of items purchased at our Web shop can only be done at the addresses below. Return of items purchased at our Web shop is not possible at our regular stores.

If you have paid by credit card, we will reimburse the amount via your credit card.

Karnevalswierts Webshop B.V.
Heliumstraat 10
6422 PK Heerlen
The Netherlands
Tel. Webshop NL: 045-5645593


Exchanges are not possible. However you can reorder the desired goods/sizes from our webshop (subject to availability). Returns and reorders are handled by our system as two separate processes.


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